Detailed error tracking is built directly into D365. Each integration step is logged, and actual messages exchanged between BigCommerce and D365 are fully visible. Users can identify, troubleshoot, and reprocess failed messages without leaving the D365 interface, improving transparency and operational reliability.

The connector automatically creates sales orders in D365 based on ecommerce transactions in BigCommerce. It supports configurable status change triggers, ensuring orders are only integrated once they reach a defined stage—such as "Awaiting Fulfillment"—to prevent premature processing or data inconsistency.

Businesses can choose how ecommerce customers are mapped in D365. Options include consolidating all web orders under a single D365 customer, mapping BigCommerce customer groups to specific D365 customers, or generating a new D365 customer for each BigCommerce user. This adaptability allows businesses to align ecommerce customer records with their internal accounting and CRM practices.

The connector processes discounts, coupons, and special pricing from BigCommerce and accurately maps them into D365's discount and charge framework. This ensures that online promotions are preserved within the ERP system, maintaining consistency across ecommerce and financial reporting. In addition, taxes calculated in BigCommerce can be pushed into D365 as overrides, supporting alignment in tax treatment between platforms. The connector also supports gift card redemptions, ensuring that applied balances are correctly reflected in both systems for accurate order processing and accounting.

The connector delivers comprehensive synchronization across the entire order lifecycle, ensuring consistency between BigCommerce and D365. When an order is canceled or deleted in BigCommerce, the changes are automatically reflected in D365 to prevent fulfillment errors and maintain clean records. As orders progress through fulfillment in D365, including being packed, shipped, or released to the warehouse, shipment status and tracking information can be pushed back to BigCommerce. This ensures customers receive timely updates and enjoy a transparent post-purchase experience. The connector supports both basic and advanced warehouse management setups within D365.

Inventory levels are kept accurate through batch jobs that push stock data from D365 to BigCommerce. The connector supports tracking across multiple warehouses and inventory statuses, giving ecommerce teams real-time visibility into product availability. On the pricing front, D365 pricing structures are mirrored in BigCommerce, including B2B group pricing, customer-specific pricing, and product variant pricing. Businesses have control over which trade agreements are synced, ensuring that the right pricing logic is applied to the right customer groups online.

Payments collected in BigCommerce can be automatically recorded in D365, with an optional setting to auto-settle those payments against the order invoice. This streamlines the cash application process and supports accurate financial reconciliation. Finally, return management is fully integrated: returns initiated in BigCommerce create return orders in D365, and status updates can flow back to BigCommerce, keeping customers informed while aligning backend processing with customer service activity. Together, these features provide a seamless and scalable foundation for efficient ecommerce-ERP operations.