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The Next Big Thing
Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
- Launch Services
- Overview Chart your path to success with specialised services.
- Implementation Project ManagementExperts to ensure you launch on time and under budget.
- Solution ArchitectureSeasoned advisors to help you best design your store.
- Data Migration & OptimisationExpertise on a clean and clear path to migrating your data.
- Enterprise Launch PackagePersonal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
Yuma is the leading AI App to improve and automate Customer Support for BigCommerce merchants.
Key Use Cases
• Automate resolution of over 50% of your tickets
• Enhance Support Reactivity, Quality and Consistency
• Maximize Cost Efficiency of Customer Support
• Manage Demand Spikes and 24/7 Availability
Why Yuma?
• We are the specialists in AI for E-commerce support
• Over 1 Million tickets successfully resolved in 2024
• Over 100 brands use our AI Agents
• Backed by YCombinator, AI Grant and many prestigious investors
Pricing
Free Trial:
30 days
Upfront Fee:
$0
Recurring Fee:
$350/mo.
Information
Last Updated:
November 27, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
User GuidePricing
Free Trial:
30 days
Upfront Fee:
$0
Recurring Fee:
$350/mo.
Information
Last Updated:
November 27, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
User GuideApp Features
Automated Ticket Resolution
Yuma's AI Agents automate over 50% of ticket resolution, speeding up responses and freeing up your team for complex issues.
Seamless Helpdesk Integration
Integrates directly with Zendesk, gorgias, and Kustomer, enhancing your helpdesk with automated responses while keeping existing workflows
24/7 Multilingual Support
Offers around-the-clock, multilingual support to provide a consistent experience and allowing smooth scaling during peak seasons or unexpected surges
Customizable AI behavior
Adapt Yuma's responses to match your brand voice and policies across any channel, ensuring personalized, on-brand interactions.
AI Chat Widget
Seamlessly deploy Yuma's advanced AI Agents directly into your website for a streamlined, efficient, and responsive customer experience.
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