People Communications Web Technologies Specialist

Austin Four Points Office

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.  

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a People Communications Technology Specialist who is a web developer, user experience focused,  creative, ambitious, problem-solver, and collaborative individual to support our human resources knowledge management and talent acquisition marketing efforts in the areas of HR technologies building a strong employee experience through knowledge management systems and recruitment web services. 

What You’ll Do

  • Development of People organization’s intranet evolution to enhance the  employee experience encompassing all pillars of People Knowledge Management, Web/Portal experience, Search and Self-Service.
  • Driving  engagement through online communications vehicles such as the People knowledge management portal, corporate career website and  internal People Google drive
  • Develop, drive, socialize, and continuously improve content accessibility strategy.
  • Partners extensively with business owners to execute page design and information architecture efforts from start to finish and is responsible for building interdepartmental relationships..
  • Manage People organization web projects which include design, configuration, usability testing, data integration, development, and delivery of sites and systems.
  • Facilitate  all HR governance and compliance initiatives through development of technology solutions and structure. 
  • Support talent acquisition web presence through career site design and optimization including external passive talent penetration technologies.

Who You Are

  •  2+ years  web marketing communications experience focused on system design, configuration, and usability testing.
  • Prior experience with enterprise wide knowledge management systems.  Preferably Confluence.
  • Experience with Web technologies and driving successful communications through new technology.
  • Direct experience with communication using portal, social, and web technologies.
  • 2+ years Javascript, HTML, PHP, CSS is required.   SEO and visual graphics are a must.
  • Strong project management skills required.
  • Experience in the launch and optimization of processes and programs designed to continuously improve service delivery.
  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Strong organizational skills and ability to manage competing priorities.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
  • Passion for technology, wide range of knowledge regarding tools and data that enable efficiency
  • Strong organizational skills, detail oriented and analytical
  • Self -starter and be able to work independently 
  • Strong verbal and written communication skills
  • Self-motivated, open minded, and flexible to deal with occasional ambiguity
  • Ability to work productively in a fast-paced, team-oriented environment with a smile and a sense of humor

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul.  Our beliefs and commitment to diversity and inclusion are a central part of achieving that. Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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