Support

The Client Success organization focuses on all aspects of helping our customers grow their businesses. Our Self Service, Catalog Transfer, Technical Support, Premium Account Services and Strategic Account Management groups are dedicated to helping each customer, whether it’s their very first interaction with BigCommerce or they’re a longtime user looking to improve. 

We go beyond offering outstanding technical support, providing coaching and instruction for small businesses, established mid-market brands and all those in between. We also serve as the voice of the customer for our Product and Engineering teams, helping to guide our product roadmap and prioritize improvements that will empower our merchants

Open positions

Business Analyst, ImplementationSupport
Sydney Office
Senior Training SpecialistSupport
Austin Four Points Office
Tier 2 Technical Support RepresentativeSupport
London Office
Implementation Project ManagerSupport
London Office
Implementation Project ManagerSupport
Sydney Office
Technical Account ManagerSupport
Austin Four Points Office
Customer Success ManagerSupport
Sydney Office
Developer Documentation SpecialistSupport
Austin Four Points Office
Technical Support RepresentativeSupport
Austin Four Points Office

Benefits & perks

We empower our employees to think big and do great work by offering a positive work environment and outstanding perks.

  • Competitive compensation packages and meaningful stock option grants for every employee
  • Open vacation policy for salaried team members and generous accrued time off policy for hourly team members
  • Comprehensive medical, dental and vision insurance coverage that starts on day one
  • Commuter benefits and free parking for Austin employees
  • Employer-paid life insurance and disability coverage
  • Paid parental leave and adoption assistance for new parents
  • Educational assistance for qualified pre- and post-grad courses
  • A free online store to power your entrepreneurial dreams
  • Fully stocked kitchens and craft beers (plus subsidized gym memberships to help work it all off)
  • Regular team-building activities like paintball, rock climbing, sports leagues, hackathons, movie nights, river floats, etc.