The Client Success organization focuses on all aspects of helping our customers grow their businesses. Our Self Service, Catalog Transfer, Technical Support, Premium Account Services and Strategic Account Management groups are dedicated to helping each customer, whether it’s their very first interaction with BigCommerce or they’re a longtime user looking to improve.
We go beyond offering outstanding technical support, providing coaching and instruction for small businesses, established mid-market brands and all those in between. We also serve as the voice of the customer for our Product and Engineering teams, helping to guide our product roadmap and prioritize improvements that will empower our merchants
| Business Analyst, Implementation | Support | Sydney Office |
| Senior Training Specialist | Support | Austin Four Points Office |
| Tier 2 Technical Support Representative | Support | London Office |
| Implementation Project Manager | Support | London Office |
| Implementation Project Manager | Support | Sydney Office |
| Technical Account Manager | Support | Austin Four Points Office |
| Customer Success Manager | Support | Sydney Office |
| Developer Documentation Specialist | Support | Austin Four Points Office |
| Technical Support Representative | Support | Austin Four Points Office |
We empower our employees to think big and do great work by offering a positive work environment and outstanding perks.