Vice President, Design

San Francisco Office

BigCommerce, named a "Best Place to Work" in San Francisco 2018, is looking for a VP of Design who is a thought leader to represent Design inside and outside of the company. This person will collaborate across the entirety of BigCommerce to create a seamless, user-centered product and marketing  design culture that deliver on our brand promise.

As the VP, Design, you will be responsible for ensuring a high standard in UX and the look + feel across our brand, sales, marcomm, and product channels.  You will have the opportunity to partner with leaders across all of our business functions to set a vision for world-class design in their areas. Your team of designers spanning visual storytelling, UX research & design, and UI design  will support you in delivering high-value solutions to the tens-of-thousands of merchants on our platform.

What you’ll do:

Creative Leadership

  • Communicate design strategy and vision at all levels, balancing the guiding ‘north star’ with the need to be tactical and delivery-oriented.
  • Lead design execution to a high standard while aligning the design team to both functional and corporate strategies.
  • Ensure functional teams are constantly aligned to customer-focus via best practices, UX research, and appropriate solution validation.

Managerial Leadership

  • Manage, mentor, and grow a world-class team of designers.
  • Set the cultural and environmental tone for the design team to work effectively—including design team collaboration as well as cross-functional partnership.
  • Drive our competency framework and career progression to ensure development paths for team members.
  • Create management and success structure that enables each designer’s greatness at BigCommerce.
  • Proactively identify and resolve issues that may impair the team’s ability to meet its goals.
  • Create a framework to provide inspiration, coaching, educational, and development opportunities to designers.

Operational Leadership

  • Organize and extend teams to ensure design excellence and effectiveness across all areas of the business.
  • Establish a partner and team-oriented design culture.
  • Ensure a high-quality Design output, respecting business requirements, brand values, design excellence and deadlines.
      • Identify process improvement opportunities and implement relevant design processes to manage the supply of design resource.
      • Manage budgets and ensure schedules align to corporate-level commitments.
      • Partner closely with engineering, product, marketing, sales and others to find practical solutions to problems.

Who you are:

  • Bachelor’s or advanced degree in appropriate field,  such as Design or HCI.
  • A demonstrated fluency in brand, visual, and user experience design.
  • 15+ years relevant design and UX experience with a solid understanding of design methods, tools and processes &  10+ years experience in design leadership or management function with a track record of hiring & developing high-performing design teams.
  • Experience and expertise in high-level product and marketing strategy.
  • Able to guide others through ambiguity, coach them to articulate a point of view and identify the path to a high-quality end result.
  • Sharp presentation skills, including executive presentations and public speaking at events, etc.
  • Objective and leveled facilitation skills, able to make tough decisions with others and effectively align teams to your rationale.
  • Willingness for occasional travel to your people that are located across all four of our offices
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