The Customer Centricity Report

Your Guide to the Heartbeat of the Digital Customer.

Customer Centricity - NEW

Keep your finger on the pulse.

The last 18 months have seen digital retail pivot and scale to the extreme. With the increased reliance on digital, retailers have needed to optimise every element of the user experience.

Consumer expectations are not only increasing, they are becoming more sophisticated. Businesses need to create withstanding relationships with customers to ensure retention for the future.

Verse yourself in today’s consumer behaviour to consistently meet and exceed customer expectations.

Leveraging the most up-to-date and comprehensive data from 3900 Australian and New Zealand consumers, this report provides actionable findings and recommendations based on:

  • Automation & Cart Abandonment
  • Cart Intelligence
  • Loyalty & Retention

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