Train it on website pages, files, text, and custom Q&A, then configure it as a support agent, sales assistant, lead manager, booking assistant, FAQ assistant, or website guide.

The chatbot understands follow-up questions, responds in the visitor’s language, collects contact details, and transfers complex requests to your team when personal assistance is needed.

Benefits

Answer common customer questions

Give visitors immediate answers about your products, services, pricing, delivery, policies, bookings, and other important topics, even outside your normal working hours.

Reduce the workload on your team

Automate repetitive support and sales conversations so your employees can focus on requests that require personal attention or specialist knowledge.

Generate and qualify leads

Collect names, email addresses, phone numbers, and other details during the conversation while asking follow-up questions that help identify the visitor’s needs.

Guide visitors toward the next step

Recommend relevant products or services, direct people to important pages, help them book an appointment, and transfer conversations to your team when needed.

Features

- Trains on your BigCommerce website pages.

- Accepts PDF, DOCX, TXT, JSON, PPTX, HTML, and MD files.

- Supports manual text and custom Q&A entries.

- Generates an agent name, avatar, role, and tone of voice.

- Follows custom instructions and conversation rules.

- Works as a support agent, sales assistant, lead manager, booking assistant, FAQ assistant, or website guide.

- Remembers previous messages within the conversation.

- Understands follow-up questions and detailed requests.

- Replies in the visitor’s language.

- Recommends relevant products and services.

- Displays buttons, links, offers, and calls to action.

- Collects leads through customizable forms.

- Transfers visitors to your team through available contact channels.

- Supports floating bubble, floating input, and embedded chat layouts.

- Sends lead details and conversation transcripts to your inbox.

Explore all AI Chatbot features: https://elfsight.com/ai-chatbot-widget/

How to add Elfsight AI Chatbot to a BigCommerce website

Follow this quick installation guide to add the chatbot to your BigCommerce website.

1. Install the Elfsight AI Chatbot from the BigCommerce marketplace.

2. Open the extension settings in your BigCommerce admin panel.

3. Create an Elfsight account or sign in.

4. Choose an AI Chatbot template.

5. Add your website pages, files, text, and custom Q&A to the knowledge base.

6. Configure the chatbot’s role, instructions, appearance, and actions.

7. Copy the generated Elfsight embed code.

8. Paste the code into the corresponding module field.

9. Select the pages where the chatbot should appear.

10. Save the settings and publish the changes.

Your BigCommerce AI chatbot is now ready to assist visitors.

Compatibility

- Fully responsive on desktop, tablet, and mobile.

- Compatible with current versions of Chrome, Firefox, Safari, Edge, and Opera.

- Can be displayed across the entire website or only on selected pages.

- Does not require changes to core BigCommerce files.

Learn more about Elfsight AI Chatbot for BigCommerce: https://elfsight.com/ai-chatbot-widget/bigcommerce/

Support when you need it

Questions about the Elfsight AI Chatbot app for BigCommerce? The Elfsight Support Team can help with installation, configuration, appearance, and chatbot settings.

Visit the Help Center: https://help.elfsight.com/