About the App

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a growth channel for franchise and service brands like European Wax Center, Massage Envy, Gold's Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform boosts employee motivation with automated rewards & recognition that are aligned to business growth. For frontline employees, Edge enables an incentive program where valuable work is continuously recognized and rewarded.

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Pricing

Upfront Fee:

$0

Recurring Fee:

$250/mo.

Information

Last Updated:

April 19, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Upfront Fee:

$0

Recurring Fee:

$250/mo.

Information

Last Updated:

April 19, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

App Features

Automated Google Reviews

Incentives that get positive reviews

  • Define review mentions employee bonus

  • Automated employee mention tracking

  • Craft AI-enhanced review response

  • Showcase top reviews on your website

Customer Feedback Resolution

Handle feedback discreetly & swiftly

  • Negative customer feedback notification

  • Resolve customer feedback with SMS chat

  • Craft AI-enhanced response to customers

Lost Customer Retention

Save lost business & boost loyalty

  • Identify unhappy customers

  • Resolve issues with SMS chat

  • Tracking future spend of saved customers

Integrated Employee Rewards

Incentives designed for business growth

  • Setup rewards thresholds and goals

  • Automated reward tracking & distribution

  • Easily claim rewards via mobile app

Custom Employee Rewards

Incentives preferred by your team

  • Setup cash or non-cash rewards

  • Automated tracking of incentives

  • Easily manage rewards distribution

Case Studies

Edge Case Studies

Learn how service brands use the Edge customer reviews platform to reward frontline employees that deliver an exceptional customer experience.

Read their story

Customer Reviews

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