About the app

What is Gorgias?

Gorgias is the best help desk and live chat for online stores. Already used daily by +30,000 support agents, It helps you to centralize all support requests from all channels in one place, answer faster and turn support into a profit center.

Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.

Provide Customer Support On Every Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk

  • See the full customer conversation history across different channels in one view

  • Centralize support requests from multiple stores

Cut Customer Support Time By 50%

  • See customer details and orders right next to the ticket

  • Respond in one click using pre-made templates (macros)

  • Insert BigCommerce variables to personalize answers in one click

  • Respond instantly with live chat

Streamline Ticket Backlog With Automation

  • Set up automated responses to common questions like "where's my order?"

  • Detect intent and sentiment on each support ticket to manage and prioritize issues

Increase Conversions And Revenue

  • Trigger live chat conversations to engage online shoppers at the right time, at the right place (product pages, checkout)

  • Easily access customer data and purchase history to turn support agents into a sales advisors

  • Connect Facebook and Instagram to answer comments and engage your community

Track Support Performances and Revenue Statistics

  • Follow your team's productivity through support KPIs: First response time, resolution time, one-touch tickets

  • Measure how support impacts revenue: converted tickets, ticket conversion rate, Amount of sales from support, etc.

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Pricing

Free Trial:

7 days

Upfront Fee:

$0

Recurring Fee:

$60/mo.

App Details

Partner Tier:

Preferred

Preferred

Information

Last Updated:

July 21, 2023

Compatible with:

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Free Trial:

7 days

Upfront Fee:

$0

Recurring Fee:

$60/mo.

App Details

Partner Tier:

Preferred

Preferred

Information

Last Updated:

July 21, 2023

Compatible with:

Documentation:

Installation GuideUser Guide
Contact Partner

Customer Reviews

4.59 out of 5 stars with 29 reviews

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