Navidium Shipping Protection lets your shoppers protect their order against loss, theft and damage in transit for a small fee, added right at the cart and checkout.

Why merchants use it

• New revenue on every order: shoppers pay the protection fee, you keep it.

• Fewer support headaches: customers file claims in a branded claims portal instead of your inbox.

• Resolve claims in a few clicks: send a free replacement order, refund the items to the original payment method, or issue store credit, all from inside BigCommerce.

  Features

• Protection toggle on the cart and checkout, with six designs, your colors, text and icon

• Percentage or tiered pricing, minimum and maximum fee, tax or non-tax, opt-in by default or opt-out

• Works in every currency your store sells in

• Dashboard with protection revenue, take rate, claims and claim costs, plus CSV exports

• Orders view showing which orders are protected and the fee paid

• Customer claims portal: order lookup, photo upload, claim status

• Multi-user access with roles for your team

• Nothing to install in your theme; removing the app removes everything it added

• Plans from $29.99/month (Essential, up to 500 orders). Growth ($49.99, up to 1,000) and Enterprise ($99.99, unlimited) for busier stores. Every plan starts with a 14-day free trial.”