About the App

Tidio is an all-in-one customer service platform designed to help your business grow. It combines live chat, chatbots, emails, Messenger, and Instagram into one convenient tool, allowing you to communicate with your customers faster. Answer questions, solve problems, and engage at the right moment to offer excellent customer service and boost your sales.

Use Live Chat to enhance your customers' shopping experience and boost sales

Offer your customers live support and build trust with real-time spot-on assistance. Make sure they get what they need and secure future conversions for your business. You can also use our live Visitors List to proactively start conversations to upsell your products and services. Tidio Live Chat is easy to install and 100% mobile-friendly.

Take care of your customers 24/7 with AI-powered chatbots even when you're away

Save abandoned carts, show order status, offer discount codes, and do much more with our built-in ready-to-use chatbots available always when your customers need help. You can build your own chatbot from scratch using our drag-and-drop editor or pick one of the free templates. It's fast, simple, and no coding skills are required!

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Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

App Details

Partner Tier:

Verified

Verified

Information

Last Updated:

February 16, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation Guide
Contact Partner

Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

App Details

Partner Tier:

Verified

Verified

Information

Last Updated:

February 16, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation Guide
Contact Partner

App Features

​Multichannel communication

Handle all messages from live chat, email, Messenger, and Instagram in one shared inbox and lessen your team's workload. Check contact details, search previous conversations, go through shopping cart contents, and add custom tags to offer personalized communication that will match your customers' needs. With Tidio's multichannel tool, you will never miss a single opportunity to connect with your customers and boost sales.

​Live Visitors List

Find out who your customers are and what they need on Tidio's Visitors List. Proactively start a live chat conversation and increase your chance of selling by sending a message at the right moment. Check where they come from to make the conversation more personal. Find out what operating system and browser they use to troubleshoot faster. See what pages they visited and offer them relevant products and services.

​Modern widget for all websites

Make your communication one-of-a-kind with our user-friendly customizable widget that suits all websites. Choose the color scheme that goes with your business. Decide where you want it to appear and whether it should be displayed when you're offline. Set a custom online and offline status, change the text on the button, and create an offline message visible to your customers when you're not there.

Preview of real-time typing

See what your customers are typing in real time and look for solutions even before they send their message. Have your response ready to answer questions and resolve issues faster. Offer excellent customer service almost instantly to boost your sales.

Solve up to 70% of customer problems with Lyro AI

Maximize your support capacity with Lyro. Lyro is a conversational AI that talks to your customers and offers personalized assistance, just like a human agent. Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers' problems. The AI stays within the boundaries of your knowledge base, and you can update its information at any time. Lyro is easy to implement and doesn't require training. You can activate the AI in under 3 minutes and it supports your customers 24/7.

Customer Reviews

3.52 out of 5 stars with 23 reviews

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