Chaty lets you connect with your shoppers over 20+ social and messaging platforms including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, Phone call button, SMS text, and Twitter; enabling you to communicate with your shoppers, answer their pressing questions and offer support for any issues that they may have.
How can you scale your business with Chaty?
Interact with shoppers and provide timely responses to boost customer satisfaction
Grow your sales by recommending products and offers to existing customers
Build lifetime relationships that'll encourage repeat purchases via chat channels
Use feedback to improve business strategy and processes for better ROI
Increase trust and loyalty by providing customers with instant feedback to their queries
Encourage satisfied customers in the chat to make referrals for an incentive.
Upsell and cross-sell products and services while communicating with shoppers
By adding Chaty to your BigCommerce website, you'll give your shoppers instant access to communicate with you the way they choose to via WhatsApp, Facebook Messenger, Telegram, Viber, Skype, TikTok, Line, Email, Instagram, Phone call button, SMS text, Twitter, Discord, Slack, Microsoft teams, WeChat, Snapchat, Google Maps, Vkontakte, Waze, or LinkedIn using the Chaty widget on your website.
Offer up to 20+ channels for communication
Talk to your shoppers on their favorite channels. Provide support over 20+ channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, Phone call button, SMS text, Twitter, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, Slack, Microsoft Teams and LinkedIn.
Triggers and Targeting
Boost your leads, sales, and customer retention with triggers and targeting rules that show your chat widget based on specific pages, dates, times, exit intent, or page scrolls.
Show several options for communication
Make your customer interactions wholesome. Let your shoppers talk to you via a click-to-call button, email, SMS, contact form, TikTok, Instagram, WhatsApp, Skype, or Facebook Messenger.
Refine your customer experience
Talk to your customers and learn about their needs. Improve their experience by using insights and feedback shared through Chaty to refine their experience.