BigCommerce + Acumatica fuels the business
Before deciding to go with BigCommerce, Van Cafe did look at Shopify and one or two lesser known platforms. “Shopify is a rather basic platform. There’s not a lot of flexibility for customisation, their platform and themes are pretty outdated and the cost is expensive for what is offered. I'm really happy we went with BigCommerce,” Getzan said.
Van Cafe launched on BigCommerce in January 2022, and having the BigCommerce Acumatica ERP connector installed made it possible for the company’s customer data, inventory, products and third-party apps to seamlessly integrate into BigCommerce. “Just the complexity of the company itself, in how we set up and operate everything with manufacturing, purchasing, inventory and ecommerce is a testament to the BigCommerce Acumatica ERP connector,” Getzan stated.
The ERP facilitates Van Cafe’s connection and engagement with its customers through third-party apps like Klaviyo for email marketing. “We are pretty sophisticated in our outreach to customers. We’re using Klaviyo to send out a lot of different flows and drip campaigns based on customer segmentation in the auto industry,” Getzan said.
ShipStation for shipping and order fulfillment, Advanced Shipping Manager for real-time shipping rates and Kit Builder for product inventory management are a few other integrations Van Cafe uses to provide its customers a more thoughtful shopping experience.
“In addition to the third-party apps we use, I do like Ads and Listings on Google. It’s an app that’s native to BigCommerce. It allows us to sync our products to Google’s Merchant Center,” Getzan said.
- Enterprise Resource Planning (ERP)
- Implementation Project Manager
- Customer Success Manager