No other ecommerce platform has the in-house support and services of BigCommerce. We offer onboarding teams to get you migrated and launched with ease, 24/7 chat, email, and Australia and US-based phone support for technical issues, and a Premium Services team focused on helping you grow.
Since we’ve made the switch to BigCommerce, the customer service has been phenomenal. Not only was someone there to help, someone cared.Jen Crane, Bottle Breacher
Moving to BigCommerce was an incredibly smooth process, and the communication from the migration team was on point.Wes Whitman, Rogue American Apparel
Our expertly trained support team is ready to answer your questions and solve your problems 24/7 via phone, email or chat. Historically, we answer all calls well under two minutes, and nearly 90% of issues are resolved on the first call.
We hire technical experts and rigorously train them on our platform and ecommerce best practices, meaning our team can offer much more than basic fixes. They can help you with anything related to selling on BigCommerce and growing your business, including boosting conversion, improving your shopping experience, and recommending solutions for taxes, payments, shipping and integrating software.
Our support portal is full of online resources that will guide you step by step through using our features, setting up your store or troubleshooting issues. You’ll find hundreds of articles and videos, a wealth of design and development documentation, and a thriving community of BigCommerce merchants, Partners and developers.
Some of the best ecommerce designers and developers in the world are members of our Partner Program. They’ll help you design and build a store that’s perfect for your brand and your customers.
All BigCommerce merchants are invited to attend our monthly Town Hall meetings, where our CEO and Product team give a detailed look at the latest platform enhancements and what’s coming next. They’ll also answer questions about BigCommerce and the ecommerce industry.
BigCommerce integrators specialise in using our leading API to connect stores with business-critical software such as PIM, OMS, POS, CMS, payment gateways and more. If you need it to run your business, they can integrate it.
We’ve successfully moved more than 20,000 stores from Shopify, Magento, Volusion and other platforms. Our in-house catalog transfer team can get you onto BigCommerce in record time. If you’re doing a DIY migration, our onboarding phone team can assist you throughout the process.
This was absolutely the smoothest, easiest process possible to make the switch to a new provider. Our rep was helpful, patient, and got us through this process so easily I barely knew it happened.Stacey Atchley, Scrapbook Generation
Our Enterprise plans come with additional support and services to meet the needs of larger and more complex businesses.
Our world-class Onboarding Consultants and Australian Enterprise Account Managers are dedicated to helping you drive long-term growth. They offer a level of service you won’t find on platforms like Magento, including dedicated launch management, business advice, app and vendor recommendations, and customised success plans.
Our Catalog Transfer team will make your migration as smooth as possible. They’ll create a detailed migration plan and handle most the heavy lifting for you. Unlike Magento and Shopify, our migrations are handled in house by professionals who understand our platform better than anyone.
Our Enterprise plans come standard with Express Routing, where your support call gets prioritised so you’re connected with a support agent as quickly as possible.
For our larger Enterprise merchants, Priority Support automatically routes calls to our most senior support team members, who excel at solving more complex and technical issues.
We’ve built an extensive network of partners like RANDEM, Silk Software and Convert Digital who specialise in store design, development and integration for major retailers. They’ll help you create a fully customised shopping experience, connect all your backend systems and streamline your business to maximize efficiency.
Enterprise merchants get priority access to our beta program, where you can try out new features and directly influence our platform.