Industry-leading support and services
No other ecommerce platform has the in-house support and services of BigCommerce. We offer onboarding teams to help you migrate and launch with ease, 24/7 chat, email, and US-based phone support for technical issues, and a Premium Services team focused on helping you grow.
Reach us 24 hours a day
Our expertly trained support team is ready to answer your questions and solve your problems 24/7 via phone, email or chat. Historically, we answer all calls well under two minutes, and over 85% of issues are resolved on the first call.
Much more than just technical support
We hire technical experts and rigorously train them on our platform and ecommerce best practices, so our team can offer much more than basic fixes. They can help you with anything related to selling on BigCommerce and growing your business, including boosting conversion, improving your shopping experience, and recommending solutions for taxes, payments, shipping and integrating software.
In-depth online resources
Our Help Center is full of online resources that will guide you step by step through using our features, setting up your store or troubleshooting issues. You’ll find hundreds of articles and videos and a thriving community of over 20,000 active BigCommerce merchants, partners and developers.
Get help building your store
Some of the best ecommerce designers and developers in the world are members of our Partner Program. They’ll help you design and build a store that’s perfect for your brand and your customers.
Monthly updates from our leadership team
All BigCommerce merchants are invited to attend our monthly Town Hall meetings, where our CEO and Product team give a detailed look at the latest platform enhancements and what’s coming next. They’ll also answer questions about BigCommerce and the ecommerce industry.
Connect your store to the software you need
BigCommerce integrators specialize in using our leading API to connect stores with business-critical software such as PIM, OMS, POS, CMS, payment gateways and more. If you need it to run your business, they can integrate it.
We’ll move you to BigCommerce
We’ve successfully moved thousands of stores from Shopify, Magento, Volusion and other platforms. Our in-house Data Migration Services Team can get you onto BigCommerce in record time. If you’re doing a DIY migration, our onboarding phone team can assist you throughout the process.
Start your free trialHigh-volume or established business? Call for a demo.1-888-248-9325