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April 28, 2020 09:30 am EDT

FedEx and BigCommerce Team Up to Bring New Ecommerce Offering to Small and Medium Businesses

Along with access to highly competitive rates and capabilities through FedEx, new merchants also get first four months free on BigCommerce 

AUSTIN, Texas – April 28, 2020 – BigCommerce, a leading open SaaS ecommerce platform for fast-growing and established brands, is collaborating with FedEx Corp. (NYSE: FDX) to give small and medium businesses on BigCommerce access to the robust FedEx portfolio of ecommerce solutions and competitive rates. 

A 2019 BigCommerce survey found that 77 percent of global consumer respondents have abandoned an ecommerce purchase due to unsatisfactory shipping options1. With this enhanced feature set, growing merchants on BigCommerce receive enterprise-like shipping capabilities, ultimately giving them the opportunity to provide their customers with a more premium delivery experience. 

Through this alliance with FedEx, BigCommerce merchants that sign up will receive a number of business advantages, including:

  • Competitive rates. BigCommerce merchants that leverage this partnership will receive discounts up to 40% on FedEx GroundⓇ and 50% on FedEx ExpressⓇ services. 
  • Enhanced shipping capabilities. FedEx offers merchants a number of services critical to a competitive ecommerce business, including FedEx Home Delivery, which now delivers seven days a week2; a portfolio of flexible, simple return solutions; and the FedEx retail convenience network to give consumers the choice to have their packages delivered conveniently and safely to various grocery stores, pharmacies and FedEx Office locations.   
  • Keep your own FedEx Account. Merchants will receive their own FedEx account number for use with any shipping solution or have the ability to keep an existing account number. Through this, merchants will be able to leverage the vast portfolio of solutions that FedEx provides. Additionally, merchants can contact FedEx directly for pickups and billing questions, as well as to order supplies, reroute packages and manage their My FedEx Rewards account. 

“Great ecommerce experiences need to be paired with great shipping options, but it can be difficult for growing merchants to provide affordable shipping at price points that align with today’s customer expectations,” said Russell Klein, chief commercial officer at BigCommerce. “Teaming up with FedEx, one of the world’s most well-respected ecommerce transportation and logistics carriers, gives all our merchants access to a unique set of capabilities and rates, which ultimately enables them to compete more equally on a global scale.”

“Timing of this alliance and offer couldn’t be better for growing businesses looking to build their brand through their own web store that has integrated, competitive shipping options with a range of services to deliver the intended consumer experience,” said Ryan Kelly, vice president of global ecommerce marketing at FedEx Corp. “This pandemic has made it absolutely clear that businesses need options and partners they can trust. For businesses that are only using a marketplace or only have a physical presence, now is the time to own your future.”

Additionally, BigCommerce is also offering new merchants their first four months free on BigCommerce3. Merchants interested in signing up with BigCommerce or learning more about how to take advantage of FedEx’s portfolio of ecommerce solutions can visit www.bigcommerce.com/FedEx

1Shipping, Delivered: Best Practices & Expectations for 2019.” BigCommerce. July 2019.

2 Deliver to most residential customers on Saturday and many on Sunday at no additional cost

3 Offer only available to merchants that sign up for BigCommerce through the designated landing page, https://www.bigcommerce.com/dm/fedex/.

About BigCommerce

BigCommerce is leading the new era of ecommerce. Through our software-as-a-service platform that simplifies the creation of beautiful and engaging online stores by delivering a unique combination of ease of use, enterprise functionality and flexibility, BigCommerce empowers businesses to turn digital transformation into a competitive advantage. Our platform powers B2B, B2C and DTC ecommerce for more than 60,000 online stores across 120 countries, including Fortune 1000 companies and industry-leading brands like Avery Dennison, Bliss, Burrow, Jeni’s Ice Creams, Skullcandy, Sony and Woolrich. For more information, visit www.bigcommerce.com.

About FedEx

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $70 billion, the company offers integrated business solutions through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 475,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com.

Certain statements in this press release may be considered forward-looking statements, such as statements relating to management’s views with respect to future events and financial performance. Such forward-looking statements are subject to risks, uncertainties and other factors which could cause actual results to differ materially from historical experience or from future results expressed or implied by such forward-looking statements. Potential risks and uncertainties include, but are not limited to, the rate of future e-commerce growth and our ability to successfully compete in the e-commerce market, our ability to successfully implement operational changes in the expected time frame and effectively respond to changes in market dynamics and other factors which can be found in FedEx Corp.’s and its subsidiaries’ press releases and FedEx Corp.’s filings with the Securities and Exchange Commission. Any forward-looking statement speaks only as of the date on which it is made. We do not undertake or assume any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.