About the App

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. Dotdigital provides the most feature rich BigCommerce integration and is a global company with offices in New York, London, Europe and APAC.

This extension enables a seamless integration between your BigCommerce store and Dotdigital account. Dotdigital for BigCommerce ensures your subscribers stay in sync, and that your key customer and data is available in Dotdigital to power your cross-channel customer experiences.

Get started in no time

The out-of-the-box BigCommerce integration lets you sync across your store data, map your customer data, and trigger cross-channel marketing programs based on store-based events.

Sync your store data and supercharge your marketing

  • Sync contact and subscriber data to grow your addressable audience and build out like-minded segments for retargeting.

  • Sync your order data and make the most of Commerce Intelligence: customer reporting, retail reporting and RFM-personas make light work of otherwise complex tasks.

  • Sync your product catalog(s) to Dotdigital to retarget high-intent actions with abandoned cart and AI-powered product recommendations.

Craft customer journeys that convert

  • Use our drag & drop automation builder to craft cross-channel marketing programs. 30+ automation templates make the setting up of key programs (welcome, nurture, and more) a breeze. You can also apply dynamic content, advanced personalization, and advanced decision logic. We believe automation and personalisation can go hand-in-hand.

  • Nurturing customers after they've purchased is equally as important. Send your transactional email marketing through Dotdigital for better reporting and a consistent customer experience with your brand.

  • Start simple and scale at your own pace. Whether you manage a growing team, or are expanding internationally and require multi-catalog/currency support, Dotdigital offers the tools that will meet your requirements now and in the future.

Pricing

Custom Pricing:

From 400 USD/month

Information

Last Updated:

July 24, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Custom Pricing:

From 400 USD/month

Information

Last Updated:

July 24, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

App Features

Data-driven experiences

  • Sync all historical customer, catalog and order data from BigCommerce to Dotdigital

  • Deliver smarter targeting with a powerful segmentation builder

  • Single customer view unifies your disparate data to deliver actionable insight to your team

  • Custom attribute mapping for customers and orders

Multi-channel marketing from one platform

  • Create fully branded campaigns in minutes with drag-and-drop templates

  • Segment and automate complex queries in seconds

  • Marketers can use email, SMS, MMS, push, social, live chat, WhatsApp, landing pages, and more all under one roof

  • Grow your engaged audience with integrated branded data acquisition forms and surveys

  • Access the ever-growing benefits of broadcast & triggered SMS marketing to over 200 countries

Automation program builder

  • Comprehensive program template library so you can get started in minutes

  • Enrol customers in welcome, post-purchase, birthday, loyalty programs and more

  • Email, SMS, push notifications, Messenger, and social audience connectors (Facebook and Google Ads) are just some of the channels offered

AI-powered marketing

  • Dotdigital's marketing intelligence engine, WinstonAI, increases productivity, sparks creativity, and uncovers data-driven revenue opportunities

  • Copywriting assistant tools in platform help to optimize your messages for maximum results

  • Know where to focus your marketing with predictive analytics such as predicted churn date, predicted next order and predicted lifetime value

Drive revenue and customer lifetime value/loyalty

  • Automated abandoned cart and browse allow you to win back lapsed customers

  • Intelligent product recommendations deliver personalized experiences that drive conversions

  • Reporting and analytics

  • Grow and scale your brand to other countries with multi-storefront, multi-currency and multi-language capabilities

Customer Reviews

4.75 out of 5 stars with 4 reviews

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