Algorithm-based allocation of customer enquiries to categories

Algorithm-based allocation of customer enquiries to articles

Automatic reply to customer enquiries

Management of customer enquiries by telephone

Automatic creation of a conversation thread per ticket

Automatic merging of enquiries from the same email address into one ticket

Reminder function for tickets

Administration of multilevel agent structures

Management of FAQs per enquiry for better control of the call centre agent

Automatic creation of a re-order proposal for B2B and B2C customers

Management of different order and credit note types

Management of different order statuses

Allocation of discounts in the order creation process

Management of different order channels

Selection of different payment methods

Automatic calculation of shipping costs

Fast order entry for telephone sales

Real time cost calculation per order

Management of several currencies in one client

Delivery threshold management

Automatic recognition of B2B and B2C orders

Automatic assignment of the correct tax rates

Configurable invoice creation process per country and order type

Automatic creation of picking documents

Manage multiple warehouse locations

Management of drop shipment suppliers

Portal for drop shipment suppliers

Execution of a shipping process incl. printing of shipping labels of integrated partners (DHL, DHL Express etc.)

Automatic, process-controlled messages to third-party systems (such as PSP, logistics) in the course of invoicing

Automatic processing of shipping and returns confirmations from the logistics department

Processing of returns and automatic creation of credit notes for the customer

Automatic booking of issues and receipts in the warehouse due to orders or returns