About Route

From delivery to re-discovery, Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Since 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen Route to protect 150 million orders.

• Shipping protection that gives your customers peace of mind at checkout

• Instant claims resolution that saves time, support costs, customer frustration

• Package tracking that extends your customer lifetime value

• Carbon neutral shipping that increases loyalty and protects the planet

• AI-powered product recommendations that boost revenue and drive orders

How Shipping Protection Works

As more purchases are made online, more packages are getting damaged, lost in transit, or stolen from doorsteps. The costs can be devastating for shoppers and brands.

Route offers shoppers the option to protect their online orders from damage, loss, and theft with our licensed Shipping Protection. And, if something happens to their order, we provide fast, convenient resolution. Based on the brand's preference, Route will either refund the purchase or reorder the same product—ultimately resulting in a second sale.

How Route Package Tracking Works (Add-on)

Route Package Tracking empowers merchants to keep their customers informed about order and shipment status through branded touch points across email, web, and app.

Route helps brands deliver a customized, branded tracking experience while reducing WISMO inquiries and customer support costs.

How Route Sustainability Works (Add-on)

Route is committed to its long-term sustainability initiatives, which include offsetting carbon emissions as part of the Carbon Plan. This dedication helps brands actively contribute to a more environmentally friendly future.

How Route App Works

Our mobile app offers a seamless way for shoppers to keep track of all their orders in one place. Shop anywhere and track anytime with Route. And the best part? It's completely free.

FAQs

Who is underwriting Route?

Route is backed by SEG Insurance Ltd.