Dealt a Bad Hand
As told to BigCommerce by Crystal Rhome, Online Stores, Director of Technology.
We were on Magento 1 prior to BigCommerce. When the company announced it was ending support for the platform we knew it would cause us to lose our PCI compliance. This was the catalyst that prompted us to start searching for a new solution.
Honestly, we were glad to be looking for a new platform because we found Magento to be labor-intensive to maintain. It took weeks, if not months, to install an update and make sure it would work with all the customisations and extensions we had. We did a lot of testing and a lot of fixing to make things work with the release. Even after we went live we still dealt with problems.
We would experience site outages on a pretty regular basis. Any change made on one site would lock up the system and take the entire site down and even another site connected to the account.
Every time we would do a new customisation, an integration or add new products to a website, it would slow down the page load time. Sometimes it would take 30 seconds for a page to load. We had to keep increasing the size of the server or remove products from stores to try and keep the system from bogging down.
As told to BigCommerce by John Mirenzi, Online Stores, Sr. Creative Developer.
It was like a house of cards. We’d get things running, but we had to be very, very careful about everything we did to make sure one little thing didn't go wrong that would just take everything down. But the writing was on the wall. We had outgrown the platform and were more than ready for a move.
Take it Out for a Test Drive
As told to BigCommerce by John Mirenzi, Online Stores Sr. Creative Developer.
I started researching ecommerce platforms back in 2017, because we knew at that point we needed to do something. I had just read an article comparing platforms at the enterprise level, and BigCommerce was in the article. So I just went on the site to take a look at it, like I did with a few others. I connected with Rachel in Sales, and we opened a discussion back in 2017 talking about the platform.
We did look at other platforms such as Magento 2, Shopify Plus, Kibo Commerce, Mozu, Workarea and Salesforce. But, it was BigCommerce that gave us the keys and said, “Here, take it for a drive and see if you like it.” We were able to put it through the paces and try to do what we needed to do to see if the platform would work for us.
We did that with a couple other platforms, but it just didn't work out so well. The support wasn't there, the help wasn't there that we needed to really evaluate it. But Andrew, a Sales Engineer, opened BigCommerce up for us like, “Here, you want an environment? Here, I'll spin one up for you.” We just were able to do what we needed to do to evaluate the platform.