Business Communicator for E-Commerce
Unlike other live chat apps on the BigCommerce Market, Jivo is omnichannel.
Well, what does that mean? Let me tell you, it means: live chats on your website, chats with clients on Facebook, messages to your company's email address, and calls to a phone number in any country – all go to one convenient JivoChat app.
Everything is in one place: your messages and chat history can be found in one inbox so there's no need to sign up for multiple communication tools
Too easy: your team can react quickly to all inquiries -- you don't have to switch between apps to reply on different channels
Sales booster: you can double your sales by increasing website conversion rates and building better customer service experiences
How does it work? 4 Platform Connection:
Live Chat: Talk with new and current visitors to your site with a proactive in-app chat.
Facebook: Continue your conversation on your customers' favorite social media outlet: Facebook.
Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.
Email: Redirect emails from your company's address (like email@example.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.
Every month: Jivo empowers 240k websites and 40k Facebook Pages around the world to engage in over 12 million chats.
What makes JivoChat different?
Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.
Instant callbacks for visitors: Blow your customer's minds by calling them back in less than 27 seconds.
Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
Multi-agent chats: Transfer and invite colleagues to participate in open chats with customers.
What We Do Better:
Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate chats with them upon conditions you've set.
Automatic Translator: Forget the language barriers, Jivo will translate your chat in both directions instantly and fluently.
Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you've sent before.
Pointer: Highlight specific items on your website for your visitors.
Typing Insight: See the messages that visitors type in real-time before they hit “send."
CRM Integrations, API, Webhooks, and Mobile SDK: Connect each tool to our platform and build an amazing support system.
Quick Site Load Time: Don't worry about your loading time: Jivo scripts are loaded asynchronously.
One App to Respond all Inquiries
JivoChat offers you the ultimate omni-channel business messenger for your online store.
Connect your Facebook Page, Telegram and Viber channel and get messages to Jivo, respond quickly
Dedicate an email address to create a basic ticketing system
Offer calls to your web visitors, get calls to app and close deals on phone
Purchase and use phone numbers, make/get calls from/to Jivo app
Connect CRM to enhance your customer service, Google Analytics to measure engagement data
Track & Engage Your Visitors to Boost Conversion
Turn your visitors into paying & loyal customers with JivoChat, engage and accompany them through their experience.
Track your visitors in real time, start chatting them manually and/or proactively
Get their info in detail, such as; city/country, page they are on, time on site, where did they come from etc.
Dozens of configurations for triggered messages, ex. "if client is going to exit checkout page, show this message"
Collect and store clients' info and chats in archive. Archive will be loaded automatically when client re-visits
Departments, geo-IP based chat distribution, service quality ratings, offline contact form and many more...
Crafted Design, Enhanced Productivity
We may have created the most beautiful chat widget with essential features to enhance agent productivity.
Customize and configure anything in chat widget, texts, colors, behaviours etc.
Completely responsive mobile widget, try it and you will love it!
Save draft message and use it later, also Jivo will suggest messages you wrote earlier while you type
Chat with your team, transfer chats to your teammate, even invite them to your chat.
Cobrowsing, send/get files, typing insights, spell checker, spam protection, translator and many more...