What is LiveChat?

Want to communicate with shoppers while they're browsing your store? With the LiveChat chat widget, you can answer incoming sales and support questions as they come in.

Having live chat on your BigCommerce website means that you can minimize the time needed to contact your current or potential customer.

Live Chat for BigCommerce

The way LiveChat works is simple: a typical chat widget sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can actively engage them with chat invitations. Plus, you can use the widget as a contact form to offline messages or even to enable customers to sign up to your mailing list.

Boost sales with LiveChat + Customer Insight

Customer Insight for BigCommerce allows you to view the customer's cart without clicking through tabs, right in the LiveChat app. This allows you to recognize the customer's context immediately, answer the questions faster, and suggest other products based on the pages viewed and the items already in the cart.

To add to that, you can also access customers' order history and send tracking info while in a chat with the click of a button. Save your time with order details right in the LiveChat app.

Whether your customer's cart is empty or not, you can make suggestions by sending Product Cards. These are visually appealing product previews that link straight to the product pages in your store. Give suggestions, guide your customers through the purchasing process, and get more sales.

Need more means through which you can support customers? Place an additional button at strategic stages of your customers' journey to make sure they know they can contact you at every step of the way.